Privacy Policy
How Raven Gewinode collects, uses and protects your personal information.
1. Introduction
Raven Gewinode ("we", "us", "our") is dedicated to safeguarding the privacy of website visitors and service users. This Privacy Policy describes which personal information we obtain, the reasons for its collection, and our practices for managing it throughout your interaction with our website and offerings.
2. Information We Collect
- Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
- Contact data - email address, phone number, postal address.
- Financial data - payment details, transaction history, source-of-funds information.
- Technical data - IP address, browser type, device identifiers, cookies and usage analytics.
3. How We Use Your Data
- To authenticate identity and meet legal and regulatory requirements.
- To deliver, sustain and enhance our services and platform.
- To handle payment transactions and identify fraudulent conduct.
- To communicate with you regarding your account, updates and support requests.
- To deliver promotional messages where you have provided consent (you may withdraw this consent at any time).
4. Legal Basis
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
5. Sharing and Disclosure
We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.
6. International Transfers
Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.
7. Data Retention
We keep personal data for the duration required to deliver services and fulfill legal, regulatory and accounting obligations - usually no less than five years following account termination.
8. Your Rights
Where permitted by law, you have the right to seek access, modification, removal, limitation or transfer of your personal data, and you may decline to participate in certain processing activities. To assert these rights, please reach out using the contact information provided below.
9. Cookies
We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.
10. Security
We employ operational, technical and physical protective measures aimed at securing personal data from unlawful access, exposure, modification or loss. No security system is entirely foolproof, and we do not warrant complete protection.
11. Changes
We may modify this Policy periodically. The current version will be made available on this page with the revision date indicated.
12. Contact
For privacy questions or to exercise your rights, contact the Raven Gewinode Data Protection team via our contact page.